Conditions de réservation
Luxrest Venice sas is a Venice, Italy based company and it acts in this agreement in the name of and on behalf of the owner of the selected property, as shown on www.luxrest-venice.com. Acceptange of the booking is subject to the availability of the selected property; the contract is considered as executed only when Luxrest Venice sends a written confirmation via email. Luxrest Venice has the right to refuse bookings made by minors. The contract ends at the end of the lease of the apartment.
Luxrest Venice requires a 30% down payment, based on the rental price of the selected property, to confirm the booking. The deadline for the balance payment is at least 15 days prior to the arrival date. If payment is not received by the above deadlines, Luxrest Venice has the right to cancel the reservation and consider the contract null and void. All prices are in Euros.
Luxrest Venice has the right to apply different prices according to the seasons and following certain events.
Prices include utility costs (electricity, gas, heating, water, garbage tax), the agency’s commission, the assistance of our staff during booking procedure, before and during the stay and upon check-in and -out, VAT. Prices don’t include final cleaning and linen and tourist tax (to pay on site upon check-in) and, for all rentals exceeding 28 days, registration tax for rental contract.
Luxrest Venice accepts the following payment methods:
CREDIT CARD (Visa, Mastercard) through our partner secure website www.payrider.com, through our partner nexi payments or our portable credit card reader;
BANK TRANSFER – NET OF ALL BANK CHARGES
Account holder: LUXREST VENICE sas
Bank: UBIBANCA - filiale di Mestre (VE) - piazza XXVII Ottobre - Mestre
IBAN: IT 46D 03111 02001 000000012116
Cancellation by the client
Luxrest Venice accepts booking cancellations only in written form, via email to firstname.lastname@example.org. In case of cancellation by the client, Luxrest Venice has the right to keep or require the following percentage of the rental price, according to the date of cancellation:
- up to 15 days prior to the arrival date: 30%
- from 14 to 7 days prior to the arrival date: 75%
- from 6 to 1 day before the arrival date: 90%
- no-show: 90%.
- no refund is accorded after these deadlines or in case of anticipated departure.
Cancellation by Luxrest Venice Sas
In case of force majeure or if, for justified reason, Luxrest Venice needs to cancel the original booking, Luxrest Venice has the right and will do the utmost to offer an alternative accommodation, of an equal standard. If the client prefers not to accept the alternative lodging, the contract will be considered as terminated and Luxrest Venice will refund to the client all amount they previously paid. The client is not eligible to any further refund.
Upon check-in and keys handover, the client is required to handle a security deposit, payable by credit card, as a guarantee for possible damages caused to the apartment during the stay. Luxrest Venice will pre-authorise the amount of the security deposit and it will be released 2-3 weeks after the date of the pre-authorisation (depending on the bank). Luxrest Venice will release the security deposit after checking the apartment upon check-out. Should the client leave the apartment before the agreed check-out date and time, Luxrest Venice has the right to keep the security deposit until they can check the apartment and how the client left it. In case of any wilful or accidental damage or acts of theft by the client in the rental property, the client will be liable for the full amount, in excess of the deposit already paid. Please note that Luxrest Venice has the right to charge an additional 50,00€ upon departure in the following cases:
- not following the local waste disposal rules;
- dirty dishes/kitchenware and food leftover left at the flat.
Terms of consignment and release of the apartment
We kindly ask our guests to provide the expected arrival time and any other necessary detail (flight/train number etc.) to organize the welcoming service, no later than 7 days prior to the arrival day. In lack of this information, Luxrest Venice sas won’t be responsible for any failure or delay in the welcoming service. The apartment is delivered between 03.00 pm and 08.00 pm of the arrival day and should be vacated by 10.00 am of the departure day; according to the availability of Luxrest Venice sas staff other timings can be arranged.
The fees for late-check-in are: 50,00 € between 08.00 pm and 0.00 am; 70,00 € later than 0:00am.
At the agreed time, a representative of Luxrest Venice sas will welcome the guests at the closest water-bus stop to show them the way to the apartment, hand over the keys and take care of check-in procedure.
When entering the apartment, the guest will sign the contract and all necessary documents for his registration, will authorise the security deposit and pay for cleaning/linen fee, tourist tax and any other balance which may still be due.
Luxrest Venice's representative will confirm check-out time with the guests. Upon check-out, Luxrest venice sas representative will check the state of the apartment, give the security deposit back if no damages had been made and get back the keys. Late check-out is not possible in case of other guests arriving on the same day or the day after the guests' departure.
Maximum number of people allowed
Every description of the apartments states the maximum number of people the flat can sleep. In accordance to the regional rules for hotels, B&B and holiday rental apartments, each person aged 3 or more counts as an occupant.
Animals are admitted by written request prior to the booking and only upon a written confirmation by Luxrest Venice sas.
Luxrest Venice sas will provide a clean apartment, complete with bed and bath linen in adequate quantity for every guest (1 set per person) and equipped with all fittings indicated in the description.
Rules for guests
Guests are kindly asked to follow all building’s rules. Should the guests not follow the rules established by the building and those by Luxrest Venice sas, the latter keeps the right to expel them with no right to any refund.
We kindly ask our guests not to give any nuisance to the neighbourhood expecially between 01.00 pm and 04.00 pm and from 10.00 pm to 08.00 am.
Should the guests lock themselves out or loose the keys, and need Luxrest Venice's staff to open the apartment's door, we will be entitled to charge the guests 40,00 €. This fee doesn't include the cost to replace the lock, the door or the keys set, should this be necessary.
Garbage disposal: guests have to bring the rubbish to the Veritas boats (you will find their sites on a map in the apartment's brochure), available every morning until 8:30 am, from Monday to Saturday. As an alternative, guests can wait for the sweeper to ring the intercom and give them the garbage bags. Recycling calendar must be followed as well (paper is scheduled on Mon/Wed/Fri, glass/plastic/tins on Tue/Thu/Sat). No garbage collection is scheduled on Sundays and holidays. Please note these are the same rules that every resident in Venice is required to follow. Any violation of municipal rules is subject to a fine of €190.00 which we are authorised to debit from your account.
Upon check-out, the guests should not leave garbage, food leftovers or dirty kitchenware to wash. Failing this, Luxrest Venice is entitled to charge €50.00 to the guests for the extra cleaning. Please contact us at least the day before the departure if you have any doubts concerning how to dispose the last garbage left.
Smoking is not permitted inside any of the properties.
We kindly ask our guests not to use the washing machine, dishwasher, oven and/or air conditioning at the same time as this will make the fuse blow (standard power in residential apartments is 3KW). Should this happen, the brochure in the apartment shows where the electricity meter and the safety braker are. In the event of a fuse blowing or tripping because of incorrect use of any appliance inside the property (e.g. hairdryer, dishwasher, washing machine) which you are unable to fix, we will be entitled to charge you €40.00.
Room temperature: Regional environmental (anti-smog) rules impose to use heating between the 15th October and the 15th of April and to set the room temperature at 19°C, with a +/- 2°C tolerance. In summer, when using the air conditioning, the recommended temperature is 24°C.
Please don't throw in the wc sanitary pads, diapers, wadding, wipes, too much toilet paper or anything that might cause a block.
We kindly ask all of our guests to report immediately any breakage or failure in the apartment and not to wait the end of your stay. We're more than happy to help if something is not working properly.
Law and jurisdiction
The parties agree on the contract being guided by Italian law dispositions. What is not specifically foreseen by the contract, the parties will be guided by the Italian Civil Code and Italian law dispositions. Should there be any dispute regarding the contract, when not settled in an amicable way, the authority competent to settle the matter is the Justice of the Peace at the Chamber of Commerce of Venice and in case the Court of Venice.