Privacy Policy

This Privacy Policy applies when you visit or surf our web site and when you book a property or purchase other services. is managed by Luxrest Venice sas, its registered office is located in Castello 5990, 30122 Venezia, Italy.

1. Privacy policy of

Luxrest Venice respects its users' right to be informed regarding the collection of and other operations involving their personal data. In using data, that may directly or indirectly identify you personally, we will apply the principle of strict necessity. 

We do not process your personal data unless it is strictly necessary to let you use services (for instance to book an apartment) or upon request of the competent public authorities or the police (as, for example, in case of traffic data or your IP address). 

For further information on our Privacy Policy, please contact us at our e-mail address or at Luxrest Venice sas, Castello 5990, 30122 Venezia.

2. Processors of your personal data

Luxrest Venice controls the use of users' personal data; Luxrest Venice autonomously determines the purposes and means of use, including security measures, for the protection of personal data. 

For purposes which are strictly connected to the performance of services on, we chose a list of processors, who comply
with our instructions and that they provide sufficient guarantees on their full compliance with the provisions on personal data processing. 

The processors of your personal data are: 

- Medialab Informatica Snc;
- Psegno Snc;
for purposes relevant to the maintenance of Luxrest Venice servers and main applications.

Write to in order to receive an up-to-date list of data processors. 

3. Purposes of using your personal data

Your personal data is collected and processed by Luxrest Venice for purposes which are strictly connected to the use of the web site and its services (ie property booking). However, your personal data may also be used for other processing operations within the limits of such purposes. 

In particular, your personal data shall be processed for the following purposes: 
- when you book through our website we collect your personal data (among others your name, address and contact details) through the relevant booking form in order to provide you with the services you request on;
- when you require assistance, we collect your personal data in order to provide you with information on using website or to provide assistance with your booking;
- when you check-in, we collect your personal data in order to comply to national and regional laws and to be able to fulfil the rental contract.

Please report any modification or amendment of your personal data to  in order to ensure that your personal data is always accurate and kept up-to-date and however adequate and not exceeding the purposes for which your personal data was collected and/or processed. 

Your personal data shall not be disclosed to third parties for purposes which are not permitted by law or without your explicit consent. 

Your personal data may only be disclosed to third parties when it is necessary in order to process an order. For example, your personal data is disclosed to Medialab Informatica Snc for the performance of electronic distance payment services, through credit/debit card, when you purchase a product on Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event Luxrest Venice needs to prevent fraud. Data processors will also have access to your personal data, as stated in paragraph 2, for the specific purposes stated in the same paragraph. In all the above circumstances, your consent for data processing is not required. 

Luxrest Venice will be entitled to show your personal data to the public, after receiving your approval and only for the supply of services on, for example, to be able to post your comments and suggestions on 

Luxrest Venice shall process your personal data for direct marketing purposes, also by e-mail, only after receiving your consent. 

4. Right of refusal to provide your personal data to Luxrest Venice 

Your personal data supplied to Luxrest Venice (in particular, your personal details, your e-mail address, your address, your credit/debit card numbers and bank code and your telephone number), are necessary to process your request for booking on, or when your personal data needed to carry out obligations arising out of applicable laws or regulations. 

The refusal to provide Luxrest Venice with some of your personal data necessary for performing the above purposes, may consequently prevent Luxrest Venice from processing your request for booking on or from supplying other services provided on

Disclosing further personal data to Luxrest Venice, other than that required in order to fulfill legal or contractual obligations, or in order to provide the services required, is, instead, optional and does not have any effect on the use of and its services. 
We will inform you if personal data you are disclosing to Luxrest Venice through the booking form is compulsory or optional. Failing to disclose optional personal data will not imply any obligation or disadvantage to our users. 

5. Right to access and update your personal data

You have to right to ask and to obtain confirmation from Luxrest Venice, at any time, whether your data is still being processed, registered and in which mode. You also have the right to receive information from Luxrest Venice about the reason and purpose of electronic and paper data processing, the names of subjects/categories of subjects who may access your personal data and details of the data controller, as mentioned in this Privacy Policy.

You are entitled to obtain at any time from Luxrest Venice: 

a) the updating, rectification or when you require it, the integration of your personal data; 

b) the deletion, the transformation into an anonymous form or blocking of your personal data (if unlawfully processed), including data which does not need to be stored for the purposes for which it has been collected and subsequently processed; 

c) the confirmation that the above operations have been reported, (together with the contents of the same), to whom the data was disclosed or disseminated, except when it becomes impossible or if it means exceeding the protection of the relevant right. 

You are entitled to object, in all or in part: 

a) for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected; 

b) to the processing of your personal data for advertising or direct marketing purposes or in order to carry out marketing researches or commercial communications. 

You may freely and at any time exercise your rights, provided that you do so in compliance with applicable laws, by sending your request to Luxrest Venice at the following e-mail address We will reply to you in order to satisfy your request. 

In the presence of a contract, Luxrest Venice will keep your data up to the expiry of the ordinary 10-year prescription period, after the termination of the contract.


6. Third parties data processors on behalf of Luxrest Venice

Personal data will be disclosed to third party companies which provide, on behalf of Luxrest Venice, specific services as Data Processors or to other recipients of personal data collected by Luxrest Venice, which autonomously process your personal data only for the performance of a contract for the booking of a property on (such as Medialab Informatica snc) and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations. 

Personal data will not be disclosed to third parties or disseminated or transferred, without informing our users of such disclosure/dissemination/transfer and without their consent, when required by law. 

7. Mode of collecting data on

When you are using, some personal data might be collected automatically, through the so-called "cookies". This information and data are collected directly and automatically by the web site as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided on for the needs and preferences of the web site's users. 

In other circumstances, Luxrest Venice directly collects personal data and information from its users when they use the booking form on or when they send request for booking on the web site in order to finalize e-commerce transactions.

Your personal data is mostly processed by electronic means and in some circumstances by paper-based means. Your personal data shall be stored in a way which allows Luxrest Venice to identify you for the period that is strictly necessary for the purposes for which the data was collected and subsequently processed and, in any case, in accordance with applicable law. 

8. Security measures

We take the utmost care to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of data processing, as provided in our Privacy Policy. 

Nevertheless, Luxrest Venice cannot guarantee that the security measures adopted for the protection of the web site and for data and information transmission on will prevent or exclude any risk of unauthorized access or of loss of data. We recommend to provide your computer with updated antivirus systems, firewalls and anti-spam filtering. 

9. Cookies

Cookies consist of portions of code installed in the browser that assist the Luxrest Venice in providing their service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User's consent.

Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time. Besides, if you have started the procedure of deleting cookies, Luxrest Venice cannot ensure that all web pages of will be displayed or that certain services will be supplied. 

10. Governing Law

This privacy statement has been prepared based on provisions of  Regulation UE/679 27 April 2016, General Data Protection Regulation, “GDPR”.

11. Amendment and updating of privacy policy

Luxrest Venice may amend or simply update all or part of 's Privacy Policy, in consideration of amendments to legal provisions or regulations which govern data protection and protect your rights. Luxrest Venice will notify any amendments in their Privacy Policy on 's website. Therefore, you are requested to regularly access this section in order to check any update in Luxrest Venice Privacy Policy.