real estate agency venice

Booking conditions - Venice apartments

1) BOOKING

The acceptance of the reservation is subject to the availability of the apartment when receiving a written request and to the payment of an advance payment. The reservation is concluded only once Luxrest Venice sas has sent a booking confirmation letter by fax or e-mail.

2) BOOKING CONFIRMATION

To conclude their booking the client will have to pay the 30% of the agreed price, following the deadline and terms indicated in the booking confirmation letter. The balance will be paid at least 15 days prior to the arrival date. The price includes the rental cost of the apartment, furnished and equipped, welcoming at the nearest vaporetto stop between 07.00 am and 08.00 pm, agency fee, water, gas and electricity costs, VAT and any other service indicated in the booking confirmation letter. Final cleaning, bed and bath linen (1 set per person) are not included in rental price. All costs are indicated in the booking confirmation letter. All prices are in Euros. The above conditions could vary in case of long term rentals, multiple bookings or reservation for firms; in this case the booking confirmation letter will state precisely what is included in the price and what is not.

3) INFORMATION ON PERSONAL DATA TREATMENT

Luxrest Venice sas, holder of the treatment of the personal data provided by the clients, informs you, according to art. 13 of D.Lgs. 196/03 (Decree-Law on Privacy Code), that the data you supplied us will be recorded on protected data media and/or on paper forms and will be correctly kept and protected. The treatment only concerns personal data as described by the D.Lgs. 196/03. Purpose of the treatment: personal data will be used for: 1) fulfilling the contractual obligations deriving from the client's commercial request; 2) the possibility to send commercial information about our activity. Effects of refusal of data transmission: personal data transmission is not compulsory, but it's essential to fulfill contractual obligations and related legal requirements. A possible refusal to transmit personal data will therefore make it impossible to carry out any relation with Luxrest Venice sas and to benefit from its services. Subjects data can be communicated to: Luxrest Venice's staff may become acquainted with your personal data. Data may also be communicated to any external subject (i.e. banks, business consultants etc) which cooperates and works on behalf of the company, as well as public authorities to fulfill legal requirements related to contractual obligations. Client's rights with regard to personal data treatment, according to art.7 of D. Lgs. 196/2003: You can, anytime: A. obtain confirmation that your data are present also in case they were not yet recorded and that their transmission was intelligible; B. be informed about: origin of the personal data; purposes and treatment procedure; the reasoning used in case of treatment carried out with the support of electronic instruments; C. obtain also: a) when legally possible, updating, amendment or, in case of interest, data supplement; cancellation, transformation in anonymity or blockage of data treated in law infringement, including data whose conservation is not necessary with regards to the purposes for which data were collected and afterwards treated. D. oppose completely or partially to the treatment. Above mentioned rights can be exercised with a written request addressed to Luxrest Venice sas - Castello 5990 - 30122 Venezia - to the attention of the Manager in charge of data treatment. Email: barbara@luxrest-venice.com.

4) CANCELLATION BY THE CLIENT

Cancellation by the client will only be accepted in written form. With a notice of at least 15 days prior to the arrival date Luxrest Venice sas will only keep the advance payment, i.e. 30% of the total rental price. Should the client cancel with a shorter notice, Luxrest Venice sas will keep the following percentage: from 14 to 7 days prior to arrival : 75% of the total rental price; from 6 to the day before the arrival: 90%; non-arrival: 90%. The client won’t be eligible to any refund in case of voluntary interruption of the stay and following anticipated departure.

5) CANCELLATION BY LUXREST VENICE sas

Should, for justified reasons, the booked apartment not be available anymore, Luxrest Venice sas keeps the right to offer the client an alternative accommodation on an equal standard. Should the client not accept the alternative offer, all obligation will be terminated and Luxrest Venice sas will return to the client all amounts he previously paid. No further refund will be asked to Luxrest Venice sas.

6) TERMS OF CONSIGNMENT AND RELEASE OF THE APARTMENT

We kindly ask our guests to provide the expected arrival time and any other necessary detail (flight/train number etc.) to organize the welcoming service, no later than 7 days prior to the arrival day. In lack of this information, Luxrest Venice sas won’t be responsible for any failure or delay in the welcoming service. The apartment is delivered between 03.00 pm and 08.00 pm of the arrival day and should be vacated by 10.00 am of the departure day; according to the availability of Luxrest Venice sas staff other timings can be arranged. The fees for late arrival/departure are: 50,00 € for arrivals between 08.00 pm and 1.00 am; 70,00 € for arrivals between 1.00 am and 7.00 am. At the agreed time, an employee of Luxrest Venice sas will welcome the guests at the closest vaporetto stop to show him the way to the apartment, hand over the keys and show him the apartment itself. When entering the apartment, the guest will sign the contract and all necessary documents for his registration, will hand over the security deposit (its amount will have been previously indicated in the booking confirmation letter) and, should there be, any other balance owed. At the same time, the representative will arrange the guest the actual check-out time. By check-out, Luxrest venice sas representative will check the state of the apartment, give the security deposit back if no damages had been made and get back the keys. It will be possible to check-out later than 12.00 am of the departure day only if there aren't any other arrivals on the same day at the same apartment. The fee for this service is 70,00 €.

7) MAXIMUM NUMBER OF PEOPLE ALLOWED

Every description of the apartments states the maximum number of people the flat can sleep.

8) ANIMALS

Animals are admitted by written request by fax or e-mail, to be sent before the booking and which strictly needs a written confirmation by Luxrest Venice sas.

9) CLEANING

Luxrest Venice sas will provide a clean apartment, complete with bed and bath linen in adequate quantity for every guest (1 set per person) and equipped with all fittings indicated in the description.

10) RULES FOR GUESTS

Guests are kindly asked to follow all building’s rules. We kindly ask our guests not to give any nuisance to the neighbourhood expecially between 01.00 pm and 03.00 pm and from 10.00 pm and 08.00 am. Should the guest not follow the rules established by the building and those by Luxrest Venice sas, the latter keeps the right to expel them with no right to any refund. In case the guest left or damaged the apartment's keys or he acted so that a technician will be needed to open the door, all costs will be charged to the guest. The fee to have Luxrest Venice's staff to open the apartment door in case the guest forgot the keys inside is 40,00 €.

11) LAW AND JURISDICTION

The parties agree on the contract being guided by Italian law dispositions. What is not specifically foreseen by the contract, the parties will be guided by the Italian Civil Code and Italian law dispositions. Should there be any dispute regarding the contract, when not settled in an amicable way, the authority competent to settle the matter is the Justice of the Peace at the Chamber of Commerce of Venice and in case the Court of Venice.

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